Support for active clients.
What an active agreement actually gets you.
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P1 response target
15 minutes, around the clock
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Coverage
24/7 under Enterprise SLA
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How to reach us
A registered contact address
Support runs through one address, checked against your contract. Write from a registered contact and an engineer picks it up directly, rather than a queue triaging it first and deciding later who should have it.
Include these four things
- Your company name
- The affected system
- The impact
- When it started
